FAQ
Fit Guide
How should my frames fit?
Your frames should feel comfortable, secure, and balanced on your face. They should sit evenly, align with your eyes, rest comfortably on your nose, avoid touching your cheeks, and fit securely over your ears.
How should glasses fit around the eyes?
Your frames should align horizontally with your eyes. The width of your frames should not be narrower than the width of your face at the temples.
How should glasses fit on the cheeks?
The bottom edge of your frames should sit away from your cheeks to avoid contact, pressure, or discomfort while wearing them.
How should glasses fit on the nose bridge?
Your glasses should fit comfortably on your nose without digging in, pinching, or slipping down.
How should glasses fit around the ears?
The arms, also known as the temples, should fit comfortably and securely over your ears without feeling too tight or too loose.
How do I know which frame shape is best for my face?
Use our face shape guide to help find the frame styles that complement your features best. Different shapes, such as round, cat eye, rectangle, navigator, square, aviator, geometric, browline, and oval frames, may suit different face shapes.
Shipping & Delivery
When should I expect my order?
Orders are processed and shipped within 48 business hours. Once your order ships, you will receive tracking information so you can follow your delivery.
What shipping carriers do you use?
Domestic orders are shipped through standard carriers such as USPS, UPS, or FedEx.
Do you ship to PO boxes?
No. Please provide a physical shipping address to ensure proper delivery of your order.
Do you ship internationally?
Not at this time. We currently ship within the United States only, but we hope to offer international shipping in the future.
Is tracking included?
Yes. Tracking information is included with every order once it has shipped.
Product Information
What are Anwuli frames made of?
Anwuli frames are made with high-quality, hypoallergenic, and nickel-free materials. Our metal frames are made from stainless steel and titanium, while our acetate frames are made from hypoallergenic acetate.
Do Anwuli frames come with lenses?
Yes. All sunglasses come with lenses that provide UVA and UVB protection.
Can Anwuli frames be used for prescription lenses?
Most Anwuli frames can be used for prescription lenses, with the exception of shield frames. We recommend consulting your local optical professional to confirm whether your prescription is a good fit for your selected frame.
Are your frames nickel-free?
Yes. Anwuli frames are made with nickel-free materials for a more comfortable wearing experience.
Are your frames hypoallergenic?
Yes. All materials used in Anwuli frames are hypoallergenic.
Returns & Exchanges
Can I return my purchase?
For frame returns, please review our Refund and Return Policy for full instructions and eligibility details.
Are accessories returnable?
No. Accessories, including frame chains, are non-refundable.
Can I exchange my frames?
Please refer to our Refund and Return Policy for details on exchange eligibility and next steps.
Retailers & Customer Service
Is there a physical store?
Anwuli frames are carried in select optical and retail stores. Some styles may be available online only and may not be available through retailers.
Where can I find Anwuli retail locations?
You can view our Retail Locations page to find official Anwuli Eyewear vendors near you.
How can I contact customer service?
You can contact our customer service team by emailing contact@anwulieyewear.com
What should I do if I have more questions?
Visit our Frequently Asked Questions section for quick answers to common questions about our products, fit, shipping, returns, and services. For additional support, feel free to contact our team.
Get in touch
Have questions about your order, or a general enquiry?
